An Open Letter to 24 Hour Fitness

Dear Sirs,

Why do your employees lie to me? Why do they, when insisting that I will be able to have my personal training sessions that have expired back, jerk me around for a month before telling me to check with the gym that I had purchased them at? Why do I have to go from gym to gym anyways? Are not all of your customers in one database? Should they not, then, all be able to be accessed from any computer connected to that database?

Do you train your trainers to be duplicitous, or is that just a side effect of too much testosterone?

Thank you,

Analyst Catalyst